So disappointing. Our medical office merged with Atrius Health in Burlington and we've had a HORRIBLE experience ever since. They are impossible to reach via phone to make an appointment (over 20+ minutes on hold). My husband went down first thing in the morning to arrange a sick visit (and they could only fit him in for the next day!). The receptionist said most people end up coming in since it's so bad. And to top it off, they managed to screw up the time for his appointment so he got stuck waiting for an opening. So frustrating, so badly mismanaged and both our original doctors have notified us they are leaving for another practice too. If that's not a sign how awful this place is now, I don't know what is.
I go to this office for several years. And I am very pleased with everything. Facility is clean, well organized waiting room with comfortable chairs, staff is friendly and helpfull. My primary care doctor Edward Wong is excellent so is Dr. Sheikh, the cardiologist. I saw them on a regular basis and they both take time especially Dr. Sheikh to provide an excellent medical care. Some people complain about waiting time - never happens with me, I am always called on time. I would recommend this facility and doctors to everyone. Forgot to add, at some point my primary physician was on vacation and Dr. Wei Yang substituted him. I just can not say enough about what an outstanding doctor she is!
I’ve worked in medical and it’s painfully obvious most of the facility is mismanaged and understaffed. I have had some good experiences, but it’s all outweighed by Atrius Health and/or Harvard Vangaurd being money hungry and not providing proper staffing. The people who work there are great, but their job is impossible. They should all be paid double for holding themselves together under such stress. Doctors are all leaving for Lahey.
No way to do zero stars! The Burlington pediatric office is absolutely horrendous! Wait time is min of 45 WITH AN APPOINTMENT and another 35 IN ROOM. Not to mention if you call during the day for anything not only are the Nurses extremely rude but you won't get a call back for atleast 24 hours and literally the nurse says my answering machine never picked up, yeah because you NEVER called! Yes her manager, the chief of medicine and my children's doctors all called me with NO issue! Oh and chief of medicine will tell you there's NOTHING he can do about ANYTHING with out it in writing... well here's your SIGN!! Thanks for doing nothing for my kid and not treating her fever or ear infection in a timely manner!
Ive been going here for almost 10 years and they have always taken care of me and acknowledged my concerns about my health and are always there to answer any questions. Staff has always been wonderful to me and im very happy with the doctors i currently have. I wont go anywhere else
Harvard Vanguard Medical Associates Burlington is a US Doctor based in Burlington, Massachusetts. Harvard Vanguard Medical Associates Burlington is located at 20 Wall St, Burlington, MA 01803, USA.
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