Great staff helped me with the perfect hunting equipment. Great selection, and great people.
I get a lot of stuff at L.L. Bean: everything from work and casual clothes to outdoor gear, bikes and accessories. I have never had a bad experience in the eight years I've shopped there. This week was no exception: I took an old Bean bike in for a tune-up and to purchase two new ones for the family. Tony in the bike shop spent almost an hour with us, patiently taking us through all the details of the various models and describing the differences. Not once did he try to "oversell" us or saddle us with more bike than we needed. We each test drove a few different models, each of which Tony inspected and adjusted as necessary for us prior to our riding them. We ultimately left with two new bikes, very happy customers.
Shouldn't take 30 minutes to by a pair of socks, they need to have a separate registrar area for just sales, and one for returns and exchanges. They have great stuff but not well organized seeing returns and exchanges take at least twice to three times longer than a sale.
Lifetime guarantee still lives. Just got credit for 20 year old bean boots toward new ones. You really can depend on Bean quality since they guarantee their products. Where else does that happen, in stores or life?
I returned today (four days later) to pick up my older bike that had been tuned-up. Tony did a fabulous job for a very reasonable price, including both a standard tier-1 tune-up and putting a new chain and gears on there for less than what I would have paid at many bike stores for a simple tune-up alone. He even showed me the old chain and gear system and explained again (he had called me to confirm that I wanted the additional work done) why it needed to be replaced. Not a surprise, given that the chain and gears had ~7000 miles on them. Then, without my even asking, he proceeded to apply the Memorial Day Sale 20% discount not only to the tune-up work, but also to the bikes we had purchased there the previous weekend! Truly above and beyond. I can't recommend L.L. Bean at Wayside, or their bike shop (and Tony in particular!) highly enough.
Always busy but helpful ppl
L L Bean is a US Clothing Store based in Burlington, Massachusetts. L L Bean is located at 6 Wayside Rd, Burlington, MA 01803, USA.
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