Design consultant (JoAnne Lucas) is very talented and the furniture selection process was phenomenal. She navigated us through decisions without once ever having us feel like we were being "sold."
I did not buy anything. I could not even if I wanted to. Its ultra expensive. Every design kept on display is bland white. Not much options. It is more like a poster place for HGTV. Nothing more. If you re looking for a white based look, good place, if u have deep pockets.
We had a great sales associate (MJ LaBelle) who helped us with our furniture selection. We were extremely happy with the help and support she provided during the sales process. The delivery team were great (George and Ken), they were careful, courteous and proud of their job.
NEVER BUYING HERE AGAIN! I bought a sofa more than 5 weeks ago online as recommended by the sale representative at the Burlington store (who ended up receiving my online order for process). I was advised that it would take 2 to 4 weeks for the furniture to arrive. It didn't happen even though they emailed me with a delivery date of December 27th. After not receiving my furniture I called Bassett at Burlington to find out how much longer. The sale representative Cynthia took my call and her answer was "it takes longer because this is not Bob furniture store where the furniture is in a warehouse". What an attitude and it's the worst costumer service I have ever experienced!!! Cynthia is right I bet if I went to bob furniture I would have received better costumer service but I made the mistake of going to Bassett. Still I haven't received my furniture. I called again and now it will take another week. Lesson learned never buying here again. First and last time ever. Thank you Bassett for such a poor costumer service and not holding the company to good standards.
Yeah, it cost more than furniture at a discount store, but our loveseats and chairs were custom-designed and scaled for us and the room size - not picked out from what's available on the floor. JoAnne even came out to our house to make sure the fabrics looked good in the actual room!
From beginning to end, Bassett is solid quality. I am very confident that the furniture we bought will last a very long time.
"The product is great! The home delivery people were also great but the special order cushions that we ordered did not come with the couch, as we had expected. They are being delivered 2 weeks later, requiring us to be home a second time, which is a hassle."
Bassett Home Furnishings is a US Furniture Store based in Burlington, Massachusetts. Bassett Home Furnishings is located at 90 Middlesex Turnpike, Burlington, MA 01803, USA.
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